I had an issue with some car fragrances I received and a representative contacted me immediately. She asked what the problem was and when I told her I was dissatisfied, we discussed what she could do to make things right. I asked if I could receive the spray fragrance instead of replacing the car diffusers and she said that was not a problem at all and sent it right out. The sprays were just want I wanted and smell so good! Excellent customer service!